Explore Pet Insurance

There are more pets than Australians living in this great southern land. Twenty-eight million pets live under the care of people, and two-thirds of Australians own at least one pet.1

For those who consider their pets as a part of the family, routine check-ups and veterinary bills are unavoidable expenses. However, if your pet runs into an accident, or is struck by a sudden illness, those bills can sky-rocket into the thousands.

Pet insurance can help you cover these expenses for cats and dogs, but different pets may need different policies depending on their individual needs. So, which one is best for your furry friend?

Here are all the types of pet insurance explained.

A family of three sitting on the floor of their new home with a dog

What type of pet insurance policy should you get?

Accident-only cover

This type of pet insurance policy offers the most basic cover available. So, if your pet is accidentally harmed or injured, like in a car accident or a fight with another animal, this insurance policy can help cover a portion of the treatment costs.

Is it suitable for your pet? Accident-only cover is ideal for pets that have been desexed, vaccinated and wormed, and have no foreseeable veterinary visits for any genetic predispositions, such as his displaysia or heart disease. Older pets that can’t be insured by an illness cover will benefit from this policy as well.

Accident and illness cover

Accident and illness cover will help cover a portion of the costs of accidents as well as treatments for illness and disease. Examples of illness and disease include cancer, hereditary conditions, ticks and fleas, skin conditions and infectious diseases.

Is it suitable for your pet? This level of cover is recommended for all pets that have been desexed, vaccinated and wormed, and have genetic predispositions to certain illnesses. You can benefit the most from this policy by getting covered before your pet starts experiencing symptoms of illness or disease.

If your pet has already started experiencing symptoms before you purchase cover or before the waiting period is over, the diagnosis may be classified as a pre-existing condition and you may not be covered.

This type of pet insurance is popular as it covers most of the unexpected costs of being a pet owner without the extras and add-ons.

Comprehensive cover

A comprehensive pet insurance policy covers a portion of the costs of accidents or illnesses that your pet may experience. Depending on the insurer, this type of pet insurance will cover most congenital conditions and genetic predispositions, as long as your pet hasn’t already started experiencing symptoms.

They will also help cover a portion of the costs of essential procedures such as desexing and microchipping, as well as behaviour training courses, vaccinations and routine care. Depending on your insurer, the latter may come with the policy, or it may only be included if you purchase it as an add-on.

Is it suitable for your pet? Pets prone to hereditary diseases that have just been adopted are the perfect candidates for this policy. This is because comprehensive cover can take care of all the immediate expenses of owning a pet, such as vaccinations, desexing and microchipping, as well as unexpected cost related to accidents and illnesses that may pop up later in life.
A couple petting a yorkshire terrier dog.

How much of the vet bill is covered by pet insurance?

Most policies will cover 60-85% of the veterinary bill, leaving you to pay the difference. The coverage may change, depending on which policy you choose for your pet.

For example, a basic or accident-only policy may only cover up to 60% of the bill, whereas comprehensive cover may cover up to 85%. Individual benefits within a policy may have varying levels of coverage as well.

Keep in mind that some insurers may reimburse you after you pay your local vet, while others will pay your vet directly. If you choose a policy that follows a reimbursement model, you’ll have to pay the entire vet bill upfront at the time of service and submit a claim for reimbursement later on.

Many pet owners take out big loans to pay for unexpected bills. Avoid this unnecessary feat by choosing the right type of pet insurance for you and your pet.

Frequently asked questions

When should you get pet insurance?

Most insurers have an age limit of when you can get pet insurance for your companion. Though this may vary from insurer to insurer, generally if your pet is younger than six weeks or older than nine years, you won’t be able to take out a new policy for your companion.

Accident cover is the only exception – you can usually get this policy for your cat no matter how old they are.

Ideally, you should get pet insurance as soon as you can because the younger your pet, the less likely it will have pre-existing conditions that your insurer won’t cover. As your pet gets older, it’ll gradually have access to fewer policy options and less coverage.

Once your pet reaches the maximum age limit with a certain policy, you’ll be able to keep the same policy for your pet for as long as you’d like. If you decide to discontinue the policy, it’s unlikely that you’ll be able to get your pet covered again.

Are there any limits or caps for these types of pet insurance?

Different insurers will place their own annual limits on the services and treatment you can claim on your policy. Although many pet owners never reach their annual limit, you should always look them up in the policy’s Product Disclosure Statement (PDS) before making a purchase.

Some policies may also have sub-limits for specific conditions (e.g. an annual limit on medicine); these limits may become an issue if your pet ends up needing intensive ongoing treatment. Though it’s impossible to foresee issues, it’s important to comb through the fine print of a policy so that you know exactly what you’ll be covered for.

How long are the waiting periods?

Most insurers begin covering accidents immediately after purchase. However, there is usually a waiting period for illnesses, health conditions and routine treatments. Most waiting periods are 30 days, but this can vary, depending on the insurer and the service or treatment you want to claim.

Are there any pet insurance exclusions?

Most policies won’t cover dental, pre-existing conditions, preventative care, pregnancy/obstetrics, transplants, prosthetics, elective treatments (non-essential medical treatments) and treatments for diseases that have a known vaccine.

Depending on your insurer, vaccinations, desexing, hereditary conditions and preventative treatments may not be included. Be sure to always check the exclusions in the fine print of any policy.

Pet insurance excess: Do I need to pay when I claim?

Excess is the fixed amount you pay towards a claim, leaving the rest of the bill for the insurer to pay. The general rule of thumb is the higher the excess payment, the lower the monthly premium. So, if you pay a low excess, your monthly premium may be higher.

However, the most important thing about excess is whether the excess is paid per claim or per condition. If your excess is paid per condition, you will only have to pay it once, even if your pet requires follow-up treatments for the same condition.

Ready to protect your best friend?

If you decide that a pet insurance policy is the best way to manage vet bills, then try our free online comparison service to find a great-value policy. Our handy tool makes it quick and easy to compare pet insurance quotes with a convenient side-by-side view.

Compare policy features, costs, limits and exclusions from some of Australia’s top pet insurers in minutes. Best of all, purchasing a policy through us costs the same as going direct.

So, what are you waiting for? Compare pet insurance today.


[1] Animal Medicines Australia. (2019). Pets in Australia: A national survey of pets and people. Sydney, NSW. Accessed 31 March 2020.

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