Explore Energy

Are you moving into a new house and not sure how to connect the electricity and gas? Don’t worry – we keep everything simples.

Read on to find out about disconnecting and connecting energy utilities when moving houses, how long the process typically takes and what you need to know about electricity and gas when moving interstate.

What do I need to do when moving into a new house?

There are essentially just two steps to connecting and disconnecting the electricity and gas when moving house. You need to organise the disconnection at your old home, and sort out the power at your new place.

Let’s detail what you need to do to connect electricity and gas. Don’t worry, we keep it simples.

Step one: How to disconnect electricity and gas when moving house

a couple moving into their new home with their pet

  • Tell your energy provider that you’re moving
    Your energy provider (also referred to as an energy retailer) typically handles disconnections when you’re moving house. Before moving out of your current home, you’ll need to call your provider so they can disconnect your electricity the day after you move out. By doing so, you’ll avoid paying for electricity at your old place. If you have a combined electricity and gas plan your provider will disconnect your gas too. If you have a separate gas-only plan with another provider you’ll need to reach out to them so they can disconnect it when you move.
  • Be sure to give your energy provider plenty of notice
    To ensure the whole process goes smoothly, it’s a good idea to give your energy provider at least one week’s notice before you move. In some circumstances, you may need even more time, so be sure to speak with your provider about the transition as early as possible.

Step two: How to connect utilities in your new house

It’s also worth noting that you don’t necessarily have to sign up to the same energy provider as your current provider when you relocate. In fact, moving houses can represent a fresh start, and you may even find that switching to a new energy plan is more suitable for your new house and energy usage. You may also find that your current provider doesn’t offer plans for your new address.

Quick tips for energy connection when moving house

  1. Do you live with housemates and the energy bill is in your name? Before you move out, you need to organise who’ll be the new account holder. To transfer the account over to them, contact your energy provider before you move.
  2. Contact your energy provider as soon as possible to let them know you’re moving so they can disconnect the electricity and gas at your current home.
  3. Be aware that you may have to pay an early termination fee on your contract if you’re changing providers or the contract isn’t available in your new location.
  4. Whether you switch to a new provider or stay with your current one, you need to let them know the date you’re moving into your new place. This way the power will be on for the day you move in.
  5. Ensure there is clear and safe access to the meter (or meters if you have electricity and gas) at your new house – this is essential when your energy provider is organising the connection to your home.
  6. On moving day, write down the meter reading for your old and new home. Doing so will show you if your provider is charging you the correct amount for your usage.

What do you need to be aware of when moving interstate?

You may find that when moving interstate, electricity works a little differently; this is because the energy sector is uniquely regulated between the states and territories.

For example, New South Wales (NSW), Australian Capital Territory (ACT), Victoria (VIC), South Australia (SA) and South East Queensland (QLD) enjoy full retail competition, as the energy sector in these states is deregulated. Deregulation means the government imposes no restrictions on the energy industry, and that you’re free to choose your energy provider.

Full retail competition effectively puts the power of choice in your hands and gives you free rein to switch and compare energy providers.

However, energy regulations differ in regional QLD, and Western Australia (WA). Here, the state and territory governments regulate the energy sector by determining the prices; this means customers can’t choose their energy provider.

In the Northern Territory (NT) and Tasmania (TAS), there is full retail competition, but choices are limited in comparison to other deregulated states.

Whether you move between de-regulated markets, or from a regulated market to a de-regulated market (or vice-versa), you’ll likely find that prices are noticeably different (for better or worse) from where you were previously located.

To find out more about energy regulations across Australia, check out our understanding deregulation page.

Frequently asked questions

Does it cost extra to connect electricity when moving houses?

You may need to pay an early termination fee for your previous address and/or a connection fee for your new home, depending on your contract. Your provider will include these fees in your next bill. These fees differ between providers and energy plans, so it’s important you check your options and compare energy providers to make the most of your budget.

When will I get my first electricity or gas bill after I’ve moved in?

Electricity bills generally arrive quarterly. So, the first electricity bill you’ll receive after moving will be for the energy you used at your previous address. This bill could take a couple weeks to arrive after you move and will cover the time from the start of the last quarter to the day you disconnected. It’s a similar case for gas bills – except in Victoria where gas bills arrive every two months.

The billing period between different addresses is not necessarily the same. The first bill for your new home could arrive anywhere between 10 to 100 days after you moved in.

So let’s say your billing cycle for your previous home was 1 January to 31 March and you moved into your new home on 10 March.  The first bill you’ll receive after moving home is your final bill for your previous home, which covers the period 1 January to 10 March. You’ll receive it sometime in March.  Your new home will have a different billing cycle, so let’s say the billing cycle is 1 February to 30 April.  In this case, the first bill at your new home will cover the period 10 March to 30 April and you’ll receive the bill sometime in May.

What if I’m moving into a rental property?

Connecting electricity and gas to a rental property you’re moving into essentially works the same as moving into a new home you’ve bought. The only difference is that some rental properties may include the cost of electricity and gas in your rent payments. This means you only need to organise a disconnection at your old place, as your landlord will sort out the energy connection at the rental property.

How long does it take to connect electricity and gas?

Some energy providers may connect your electricity by the next business day, while others may need two or more business days to connect. Gas connections typically take a few days to get sorted out. Both electricity and gas only get connected on business days (so not on a weekend or public holiday). You should contact your provider if you need electricity connected urgently, but you may have to pay a fee to expedite this service.

Alternatively, if you’re moving you can give our team of energy specialists a call or compare energy plans online. We’ll help you see if you could get a better deal from the energy plans available on our comparison service.

What if I’m moving to a place that has solar panels?

Solar panels can help you save money by generating electricity directly from the sun, reducing the amount of power you need from the local grid (where power is wired to your home from power stations). This option also means you can take advantage of feed-in tariffs, where you get paid by your state or territory’s government for the electricity you generate from your solar panels and feed to the grid.

When you tell your energy provider that you’re moving houses, let them know your new home has solar panels; your provider may be able to put you on a new contract with a feed-in tariff.

How do I connect a newly built home for the first time?

If you’ve just finished building a home and are moving in, you’ll need to organise connecting the house to the grid (if you haven’t already).

To do this, you’ll need to contact the energy distributor in your area. Energy distributors manage the poles, pipes, network and grid that transports electricity from a power plant to your home.

You can also contact your energy provider and ask them to organise a new connection with your distributor for you.

Don’t know who your distributor is? Your current energy provider can let you know and give you some contact information. You may then need to pay to help cover the cost of extending the grid and connecting your new home, which can take several business days.

What if my new home has gas appliances?

Should your new address have gas appliances, like stoves, ovens and water heaters, you’ll also need to get those connected when moving. Here’s what to think about when moving to a house with gas appliances:

  • are you staying with the same electricity and/or gas provider from your old home? They may be able to offer a combined gas and electricity plan. Remember that many, but not all, energy providers offer both gas and electricity plans, and these can differ depending on the location of your new home;
  • if your current provider doesn’t offer gas, or you want to try another provider, you can get two separate energy plans: one for electricity and one for gas. While this process involves a bit more admin work on your end, you may find that the different tariffs on two separate plans suit you better, depending on how you use your appliances; or
  • you could switch to a new provider who offers both electricity and gas – our free energy comparison service makes this easy.

Why switch energy providers when moving houses?

a couple taking a break while moving house

There are many reasons why you might consider changing to a new provider when you move houses. For instance:

  • your current provider might not be able to service your new address;
  • from the time you signed up to your current provider, it’s also possible that more electricity and gas providers have entered the market offering more competitive rates;
  • if you’re not satisfied with your current energy provider’s customer service, you may find another provider better meets your needs; or
  • if you’re looking to minimise your environmental impact, you may also be interested in an energy provider that sources its power from greener and more sustainable methods.

Brett Mifsud, General Manager

Meet our energy expert, Brett Mifsud

As the General Manager of Utilities at Compare the Market, Brett Mifsud is our resident expert in energy. He understands that connecting and disconnecting gas and electricity when moving to a new house can feel daunting but he is committed to making the process as easy as possible by educating Australians.

With more than 10 years of experience in the energy sector across energy exploration, production and sales, Brett hopes to change the energy landscape in Australia through comparison services. He holds a Master of Business Process Management from QUT and has led operational and project teams in the energy industry to deliver transformative change across sales, customer service, marketing and energy meter reading and billing. Brett also guest lectures at The University of Queensland.

Whatever your reason for switching, connecting and disconnecting your electricity and gas is a straightforward process. What’s more, you could save big on your power bill by weighing up your options early and changing to a new energy provider when you move into your new house.

Ready to find a competitive plan that could help your budget? Compare energy providers by supply charges, usage charges, discounts and more today.

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